My Professional Journey

Cloud & Server Migration: Upgraded Azure Basic SKU load balancers and Public IPs to Standard SKU, improving reliability and security. Executed zero-downtime migration from Ubuntu 18.04 to 22.04/24.04 LTS, including Plesk upgrades. Migrated 30+ websites with DNS, mail, SSL configurations and completed post-migration validation. CI/CD & Automation: Built CI/CD pipelines for Node.js applications using Azure DevOps and GitLab. Automated deployments using Plesk CI/CD and Git webhook integrations. Implemented automated deployment workflows for Hostinger-based applications. Enterprise & Government Infrastructure: Designed secure on-prem environments for multiple government entities aligned with cybersecurity standards. Implemented 3-tier architecture for RTA ‘Eco Fleet’ under compliance requirements. Delivered infrastructure for Department of Dubai Economic Development’s projects including The Fund and Fairtrade. Monitoring & Optimization: Deployed Prometheus + Grafana for real-time monitoring and alerting. Conducted LoadRunner-based load testing to identify bottlenecks. Supported onboarding of Site24x7 for unified monitoring. Security & Compliance: Developed infra, application, and web-level security checklists. Contributed to ISO 9001 & ISO 27001 documentation and audit readiness. Implemented endpoint protection and access control. IT Administration & Operations: Delivered L1/L2 support ensuring uptime and customer satisfaction. Managed the Office 365 ecosystem, including OneDrive, SharePoint, Exchange Online, Teams, and Office applications. Deployed IT Asset Management system for devices, licenses, and software. Managed secure credential provisioning for onboarding/offboarding. Installed and managed Active Directory for centralized identity management. Cost Optimization & Cloud Efficiency: Replaced paid Plesk with CloudPanel.io, significantly reducing hosting panel licensing cost. Shifted staging/development workloads to Digital Ocean and Contabo, achieving Azure-equivalent performance at lower cost. Designed deployments aligned with cost calculators to maintain budget predictability

Cloud & Infrastructure Management: Managed Linux servers across AWS, Azure, Digital Ocean, and Contabo. Installed and maintained Odoo instances for multiple clients. Built Docker-based Odoo environments to reduce infrastructure footprint. Deployment & Automation: Automated Odoo database backups using Bash. Deployed Docker-based Odoo clusters for test and production environments. Monitoring & Security: Implemented monitoring stack using Prometheus, Loki, Promtail, and Grafana. Configured Nginx reverse proxy and automated SSL issuance via Certbot. Support & Collaboration: Managed mail servers and deployed Zulip for collaboration. Provided multi-tier support and system installations. Cost Optimization: Introduced Docker-based multi-instance Odoo deployment enabling multiple instances on a single server, eliminating per instance servers and achieving significant cost savings. Introduced open source chat and collaborative software zulip instead of slack to reduce cost.

Provide first line response to general IT inquiries for troubleshooting, technical assistance, assessment of situations and escalate issues to IT support team for quick resolution. Provide suggestions and recommendations as necessary on IT network, security, and server. Maintain, update manuals and provide training for company’s systems (HR, Digital Signature platform, Virtual Desktop, etc) and proactively disseminate information on ICT matters.

Conducted RF surveys, drive tests, network optimization, and UBR/IWAN deployment. Supervise on premise cable routing for IWAN project (outdoor device to switch). UBR survey installation commissioning operation & maintenance. Customer technical support and report making.

Provided Linux server support (RedHat, Ubuntu, Fedora) for global clients.